Sunscape Cancun All-Inclusive Resort & Spa By Hyatt, Cancun ~ Discover room options, reviews & pricing

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About the Hotel

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

“This resort is perfectly situated just a short walk from vibrant nightlife and boasts an amazing beach view!”view full review

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt is a 4-star family-friendly beachfront property in Zona Hotelera, home to all-inclusive resorts, international restaurants, and relaxing sandy beaches.

Premium Room Amenities

All rooms at Sunscape Cancun All-Inclusive Resort & Spa By Hyatt feature large flat-screen TVs with satellite programming, bathrooms with marble fixtures, and fully-stocked mini bars.

Global Dining Options

The resort offers a variety of international cuisines, including classic Mexican, Asian and Italian options across multiple restaurants with both buffet and a la carte service.

Recreation and Activities

Guests can enjoy the water park with slides, two swimming pools, fitness center with cardio and weight equipment, and outdoor activities including kayaking, scuba diving, and snorkeling.

Premium Guest Services

The resort provides personalized service and first-class amenities including 24-hour reception, babysitting services, doctor-on-call, laundry/dry cleaning, and wireless internet access in the lobby and restaurants.

Prime Beach Location

Sunscape Cancun All-Inclusive Resort & Spa By Hyatt is located in Zona Hotelera, just 0.5 km from Water Park at The Grand, Flamingo Mall, and Chac Mool Beach.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Junior Suite 1 King Bed Ocean View

Max:

2 persons

36 m²

Bed options:

1 King-size bed

Ocean view

Shower

Balcony

room details

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Junior Suite 1 King Bed

Max:

2 persons

36 m²

Bed options:

1 King-size bed and 1 Sofa bed

Shower

Balcony

room details

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Junior Suite 2 Double Beds Ocean View

Max:

2 persons

36 m²

Bed options:

2 Double beds

Ocean view

Shower

Balcony

room details

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Price and Room Availability Calendar

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Getting around

Check out the full range of transport modes

City Centre

Cancun 10.3 km

Airports

Cancun (CUN) 21.7 km

Isla Mujeres (ISJ) 27.8 km

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Delicious Variety

“I was really impressed by the abundance of dining options available at the resort. From the buffet at Ventanas that serves a mix of grilled seafood and meats to the a la carte restaurants like Casa de Rosa and Viaggio, every meal was a feast. The unique dishes, like the special Sunday menudo at the buffet, showcased the local flavor, making dining a highlight of my stay.” view full review

Spacious and Comfortable

“I stayed in a Junior Suite Ocean View, and it was absolutely stunning! The room was spacious with a beautiful view from the balcony, where I could enjoy the sunrises. The shower had great water pressure, which I appreciated after a long day of activities. The mini bar was restocked daily, ensuring we always had snacks and drinks available.” view full review

Fun Evening Shows

“The entertainment options at the resort were very nice! I particularly loved attending the beach party and fire dancer show that took place during my stay. It was vibrant and engaging, providing the perfect mix of fun and relaxation to end the day. The variety of activities kept everyone entertained, making the experience truly nice.” view full review

Relaxing by the Pool

“The pool area was a lovely spot to unwind. Even though it may be small for the size of the resort, it was never overcrowded, and I enjoyed swimming in the evenings since the pool stayed open until 9 PM. Plus, the beach cabana rentals were a luxurious touch, providing personal service that made lounging by the water an ideal way to spend my day.” view full review

General

No smoking on site
Free Wi-Fi
Free parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Luggage storage
Lift
Currency exchange
ATM/Cash machine
Hairdresser
Coffee shop

Sports & Fitness

Fitness centre
Yoga class
Aerobics

Services

Paid shuttle service
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Dining

In-room breakfast
Restaurant
Poolside snack bar
Snack bar
Dinner
Packed lunches

Business

Meeting/ Banquet facilities

Children

Babysitting/Child services
Children's pool
Water slides
Children's play area
Kids club
Game room

Spa & Leisure

Outdoor swimming pool
Beach access
Sun loungers
Aqua park
Live entertainment
Sun terrace
Spa & wellness centre
Sauna
Jacuzzi
Manicure
Facial
Treatment room
Beauty treatment
Back massage
Foot massage
Pool with view
Shallow end
Make up services

Room features

Air conditioning
Mini-bar
Sitting area
Patio
Terrace
Tea and coffee facilities
Dining table
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Location

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

Map view

Boulevard Kulkulkan Km 11.5, Cancun, Mexico, 77500

City landmarks

Mall

La Isla Shopping Village

1.5 km

Landmark

Cancun Convention Center

1.5 km

Night club

Coco Bongo

1.7 km

Landmark

Yamil Lu'um Archeological Site

1.3 km

Landmark

Scorpion's Temple ruins

1.3 km

Landmark

Avenida Kukulkan

2.3 km

Museum

Cancun Wax Museum

1.4 km

Beach

Chac Mool Beach

750 m

Aquarium

Interactive Aquarium

1.6 km

Night club

The City Nightclub

1.6 km

Night club

Palazzo

1.8 km

Beach

Playa Marlin

2.1 km

Museum

Museo Subacuatico de Arte

2.3 km

Beach

Playa Forum

1.7 km

Mall

Luxury Avenue

2.4 km

Shopping Area

Fashion Harbour

1.5 km

Landmark

Forum By The Sea

1.6 km

Night club

Daddy'O

1.6 km

Landmark

Museo Sensorial del Tequila

2.3 km

Beach

Mandala Beach Club

1.7 km

Night club

Mandala Nightclub

1.7 km

Park

arte Garden

1.5 km

Mall

La Madonna

1.5 km

Landmark

Playa Lagarto

1.6 km

Gallery

Galeria Balance Cancun

1.9 km

Landmark

Marlin Beach

2.1 km

Nearby

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

420 m

Shopping Area

Flamingo Mall

500 m

Chetumal Km 36. 5

Water Park at The Grand

410 m

Blvd. Kukulcan

Parque Ventura Cancun

420 m

Restaurants

Pelicanos

240 m

Blvd.Kukulan Km.11.5 Z.H.

Bubba Gump

340 m

Carretera Cancun-Chetumal Km 22 Cancun Airport

La Concha

470 m

Boulevard Kukulcan Km. 10.5 Gran Park Royal Cancún Caribe

Big Fish Seafood Restaurant & Bar

340 m

Boulevard Kukulcan Kilometer 10. 3 Marina Punta Del Este

El Oriental

460 m

Blvd. Kukulcan Km 10.5 Zona Hotelera

Hong Kong

420 m

Blvd Kukulkan Km 9

Come'n Eat

420 m

Blvd Kukulcan km 12.5

La Pizza

420 m

Bulevard Kukulcan km. 9 Local 1 Pasaje Turistico

Reviews and Ratings

Feedback from previous guests about their experience.

4.5/5 based on 13384 reviews

#11 of 273 hotels in Cancun based on Tripadvisor

James

United States, March 2025

9.0/10

I had an amazing experience at the hotel! The entertainment crew and kids club staff were exceptional, keeping my family engaged and happy throughout our stay. The beach was beautiful and clean, with spacious rooms offering spectacular views. However, there were some hiccups with the booking process and room issues that detracted from the experience. Overall, I would highly recommend this resort for a memorable family vacation.

Rooms

9.0

The rooms were spacious and clean, with breathtaking views. However, I had a minor issue with the air conditioning during my stay, but it was resolved promptly.

Service

8.0

The staff was incredibly friendly and attentive, especially in the kids club and restaurants. However, my airport transfer experience was frustrating due to poor communication.

Location

10.0

The location was excellent, right on the beach with easy access to entertainment and activities. It was perfect for relaxing walks along the shore.

Dining

9.0

Dining options were diverse and delicious, particularly at the Italian restaurant where the service was outstanding. The breakfast buffet also had many made-to-order choices.

Facilities

9.0

The facilities were well-maintained, including the pool area and kids club, which was a hit with my children.

Jon

United States, December 2024

8.0/10

I had a great experience at the resort with incredible staff who genuinely cared about my stay. The atmosphere was lively with plenty of activities to keep me entertained. However, there were a few issues with the pool and service, which left room for improvement. Overall, it was a good value for the price, but be prepared for some inconsistencies.

Rooms

9.0

The rooms were spacious and comfortable, with beautiful ocean views. I enjoyed the modern decor, and they felt very well-maintained.

Service

7.0

Most staff members were friendly and attentive, trying their best to ensure everything ran smoothly. However, I did face some issues with long waits during peak times.

Location

9.0

The resort has a fantastic location with stunning ocean views and is conveniently positioned for exploring nearby attractions.

Dining

8.0

Dining options were varied and generally of good quality, especially at the Italian restaurant. However, patience was required due to longer wait times.

Facilities

7.0

The amenities were well cared for, including the pools and spa services. While the beach area was lovely, improvements could be made for the pool upkeep.

Matt

United States, October 2024

9.6/10

Our stay was absolutely amazing! The hotel staff made us feel welcome from the moment we arrived. The property was well-maintained, and the food was consistently delicious. I especially loved the unique taco truck and the beach dining experience. On the downside, I did wish some of the hot dog options by the pool were more consistent. Overall, a fantastic experience that I would highly recommend.

Rooms

9.0

The rooms were clean and comfortable, just the right size for us.

Service

10.0

Service was top-notch, with friendly and accommodating staff throughout.

Location

10.0

The location was great, close to the beach with picturesque views.

Dining

10.0

Dining was a highlight, with every meal we had being a treat, especially in Viaggios.

Facilities

9.0

The facilities, including the pool and entertainment options, were fantastic.

Clark

United States, October 2024

8.6/10

I had a wonderful experience at this resort, with an amazing beachfront view from my room, and the staff delivered exceptional service throughout my stay. I enjoyed the clean and comfortable accommodations, as well as the great food options available. However, the presence of many young children can be a bit overwhelming at times, and I experienced some stomach issues during my visit. Overall, this hotel is great for families and those looking for a laid-back atmosphere.

Rooms

9.0

The room was clean and comfortable with a stunning oceanfront view. I particularly loved the easy access to the beach, right from my balcony.

Service

10.0

The staff was incredibly attentive and went out of their way to assist, making my stay enjoyable.

Location

9.0

The resort is situated in a fantastic location with quick access to the beach, making it easy to enjoy the beautiful ocean.

Dining

7.0

The dining options were varied and of good quality, especially the Italian and Mexican restaurants. However, the smaller buffets left something to be desired.

Facilities

8.0

The pool area is nice, albeit a bit small, but the beach and ocean easily make up for it.

Oceanfront view

Too many kids

Richard

United States, September 2024

8.6/10

I had a lovely stay at the hotel, enjoying the spacious room with a well-stocked fridge and comfortable bed. The amenities were great, including access to a fantastic VIP room with continuous food and drink. However, being on the first floor near the pool wasn't ideal for privacy, and noise could be a nuisance at times. The location was convenient, with a cheap bus ride to downtown, but I would have preferred a quieter area to relax.

Rooms

8.0

The room was spacious and well-stocked, although being pool-front offered less privacy than I hoped for.

Service

9.0

The staff were incredibly helpful and respectful of personal space, making my stay enjoyable.

Location

9.0

The hotel had a great location, just a short and affordable bus ride to downtown, making it easy to explore the area.

Dining

8.0

Dining options were quite good, and it was nice to have food available throughout the day in the VIP lounge.